Education

A technical institute with multiple locations struggled with performance review issues involving rater bias of employee job competencies.

10xSolutions developed a customized list of behaviors by rating level for every job-specific competency on the company’s five-point rating scale. The behaviors linked directly to the key job expectations and job descriptions.

Supervisory management achieved a uniform basis for rating employee’s level of mastery of their job competencies. For the first time, the organization had consistency in rating performance across the organization with minimal rater bias. And employees now know in advance the behaviors required to achieve high levels of performance.