A large provider acquired a mid-sized mail
order service company. The newly-formed organization was very disjointed
with redundant processes, policies, procedures and considerable communication
gaps.
10xSolutions assessed the current environment
and conducted personal interviews with executive management and various
layers of supervisory management. 10xSolutions facilitated an executive
retreat to promote teambuilding and developed an action plan to unify
the culture of the organization and align business resources.
The acquiring company estimated bad debt to
be two to four percent. 10xSolutions' assessment identified bad debt
to be double the original projection. Organizational deficiencies and
duplication of efforts were identified throughout. Marketing divisions
were consolidated yielding an immediate annual savings of over $1.0 million in collateral materials development and distribution.
